Are you ready to take your facilitation and instructional design skills to the next level?
‘The Professional Facilitators’ by AspireUP Consultancy led by Master Trainer Marziana Mohd Zain CPC being conducted for hashtag#PABM Contact Center Trainers, is a powerful 6-day journey of transformation!
Designed as an intermediate to advanced-level program, this experience goes beyond the basics of the HRDC Train-the-Trainer (TTT) certification. It’s for professionals who are serious about stepping up as high-impact facilitators, confident instructional designers, and catalysts of learning transformation.
Here are 3 key takeaways from the program:
Design with Purpose, Deliver with Impact
Participants master the art of learner-centric design using frameworks like ADDIE and Bloom’s Taxonomy, ensuring every session aligns with business outcomes and learner needs.
From Trainer to Facilitator of Insightful Learning
It’s not just about delivering content — it’s about provoking reflection, enabling co-creation, and guiding participants to discover insights that stick. Powerful questioning, storytelling, managing group dynamics, and leveraging adult learning principles were just the beginning.
Confidence in the Room, Credibility in Every Interaction
Facilitators learned how to balance structure with flexibility, handle challenging participants with grace, and use tools like storytelling, activities, and visual aids to hold attention and drive retention.
What sets The Professional Facilitators apart? It’s not just a TTT skills upgrade — it’s a mindset shift.
One that empowers existing trainers to facilitate with authenticity, design with intention, and deliver learning that transforms behavior.
To the inspiring Prudential Assurance Malaysia Berhad Contact Center trainers who showed up with curiosity, courage, and commitment — this is just the beginning of your facilitation mastery.
Written by Arvind Kumar
28 Jul 2025